About mobile number portability service

Why should you switch from your mobile operator to TriMob?

Basic conditions for mobile number portability

Mobile number portability procedure

Documents required to apply for mobile number portability service

SIM-card with a temporary number

When mobile number portability service can be denied

If you have a problem when switching  to TriMob

About mobile number portability service

With the growth of mobile communication in our lives it became more and more urgent to give a subscriber the opportunity to keep his telephone number after switching to another operator. A service for porting a subscriber number allows a subscriber to switch to another mobile operator keeping his favorite number. This service will be available starting May 1, 2019.

Why should you switch from your mobile operator to TriMob?

TriMob allows a huge selection of tariffs and services for your phone, tablet or other device and great benefits for you:

• Favorable tariffs: thousands of minutes and gigabytes of Internet at the most affordable rates.

• Easy and convenient service management and expense control in your Personal Cabinet

• Accessible modern services and much more.

Due to the introduction of a number portability service in Ukraine a subscriber will finally have got a real choice and an opportunity to assess the main price offers in the telecommunications market, rather than just keeping his favorite number for years.

Basic conditions for mobile number portability:

the number you want to be ported is registered for your name or you have a power of attorney from the subscriber, for whom the number is registered;
the passport data of the subscriber are the same as they are in the database of the operator, which is currently serving the number to be ported;
the number is not blocked;
The number has never been ported before or it had been ported more than 30 days ago

Mobile number portability procedure

Porting the number to TriMob is free of charge!

Trimob,will do itself everything for a subscriber, no need to contact the serving operator! You can apply for a number portability service:

• on a special webpage of TriMob website  (recommended)

• in TriMob Regional Mobile Telecommunication Centers:

Kyiv, Tarasa Shevchenko Blvd, 18, tel. +380 91 110 1188
 

Documents required to apply for mobile number portability service:

For private customers:

• Passport or other document to identify a person

• Taxpayer card (taxpayer registration number)

• SIM-card of the operator, which is currently serving the subscriber number (the SIM-card should be able to receive SMS)

For business clients:

• Document confirming the authority to apply for porting the subscriber number (s) of this business client

• SIM-card of the operator, which is currently serving the subscriber number (the SIM-card should be able to receive SMS)

When applying, you can choose the date of porting the number: not earlier than 3 days and not later than 6 months from the moment of application. For porting the number you will get a new TriMob SIM-card to which your number will be ported. The money of a subscriber and services from the former operator are not transferred. You can get your money back contacting the previous operator after switching to TriMob . While porting the number, a temporary restriction of communication up to 30 minutes for outgoing calls and up to 3 hours for incoming calls may occur.

SIM-card with a temporary number

From the moment of application, you will get a temporary number for the period of porting the number to TriMob. As long as we are porting your number from another operator, you will already be able to use all TriMob services.

When switching to Trimob is successfully completed, the temporary number will be disconnected and will automatically be changed to the number been ported from another operator. No additional replacement of the SIM card is required.

If it turns out that porting your number to TriMob is not possible, you will be able to use a temporary number indefinitely.

When mobile number portability service can be denied:

A subscriber is denied the number portability service, if:

• the subscriber receives telecommunication services impersonal;

• the right to use the subscriber number, which is applied to be ported, belongs to another person, or the service providing to the subscriber, applying to port the number, has been stopped on the legal grounds;

• the subscriber, applying to port the number, has already applied for the same service to another operator;

• 30 calendar days has not expired since last number porting;

• the subscriber when applying for number porting has given incomplete and/or incorrect data;

If you have a problem when switching to TriMob

To get the information why the number portability service has been denied and how to deal with the situation or how to re-apply for the service:  

• call +380 91 110 1188 (Monday - Thursday from 09:00 to 17:00, Friday from 09:00 to 16:00)

• send a message using "Feedback” on TriMob website

• send an email to TriMob homepage on Facebook.